Step 1. Please call (770)917-0982 Ext. 400

If our Support Engineers are busy helping other customers, you will be prompted to leave your name, telephone number and a detailed message. We will call you back as soon as possible.

Step 2. To ensure a timely resolution to your problem please take a moment to fill out as much information about your system as possible using the form below. Click Submit Request to send the information to our Technical Support Center. This will help the technician to prepare for the call and make the time he spends with you more productive.

Step 3. Complex issues may require that the the support engineer have remote access to your Altigen system. We use a web-based secure access system that is fast and easy. There is no pre-installation of software, no setup or configuration. All that is required is an Internet connection at the phone server. There is a pay-per-incident fee for remote diagnoses and support. The fee is $180.00 for up to one-hour support and $45.00 for each additional 15 minutes or part thereof. Pre-consultation by the support representative will determine if Pay-Per-Incident fees are necessary.

Please complete the Pay-Per-Incident CC Authorization form and fax it to our secure server at 678 261 5101 or click for our Alti-Care Pay Per Incident Service and complete the information on-line. To expedite the process, the technician may also request this information. The technician will generate a Case # and access our secure web-based credit card payment terminal. Remote Diagnosis will start on payment approval.