AltiGen Call Centers

AltiGen's "All-in-One" VoIP phone system and its powerful, software-based Automatic Call Distribution (ACD) engine transforms to a powerful, sophisticated, full featured call center with the simple addition of software licenses. Add advanced call center capability all at once, or one agent at a time. With this flexibility, it is cost effective for a three person help desk or a 300 agent call center. Businesses large or small benefit from enhanced customer service, higher employee productivity, and improved management and control.

AltiGen call center solutions are used at thousands of businesses worldwide in both departmental and standalone environments. Customer deployments include Customer Service Centers, Technical Support, Sales and Marketing, Outbound Telemarketing and more.

Any AltiGen Phone Systems can be Upgraded at Anytime to support:

• Workgroups and Agents: The agent software will help your team professionally answer calls with real time statistics and advanced caller information. Supervisors have complete  control with live views and monitoring of agent status, call queues and performance statistics.   AltiAgent demo   AltiSupervisor demo

• Recording: AltiGen's unique design makes it possible to automatically , record select or even all calls without overpriced "bolt on" systems.

• Monitoring: When enabled, the supervisor software and Triton Resource Board allows managers to selectively monitor live calls even when out of the office.

• Reporting: AltiReports is a web based reporting application that managers to accurately measure agent performance

• Advanced Routing/Call Distribution  Routes your customer calls automatically by caller id, account number and more to the right employee every time

ACC/ACM Licenses