AltiGen Enterprise VoIP Phone Systems

AltiGen's enterprise class VoIP business phone systems and unified communications solutions are designed with an open architecture, built on industry standard Intel-based servers, SIP-compliant phones, and Microsoft Windows-based IP applications. This adherence to widely-used standards allows our products to both integrate with and leverage a company's existing technology investment and are designed and packaged to support corporate headquarters, branch offices, and remote telecommuting employees.

Distributed Multi-site Locations
AltiGen's VoIP business phone systems allow enterprises to unite employees across the entire organization seamlessly. AltiGen's distributed architecture has been designed so they can communicate as if they were located in the same building with a single telephone system. Users simply dial an extension to reach any other user with no need to remember special access codes to make calls to remote offices. This single system appearance also allows your customers to connect with employees across the organization transparently.

Mobility Solutions for Remote Workers
AltiGen phone systems offer an unprecedented suite of mobility features for users on the go. ExtensionAnywhere, One Number Access, Remote VoIP telephones, and our IP Talk soft phone give a one number solution that allows remote users to seamlessly and transparently keep in touch with important business contacts from anywhere in the world.

Self-Administration with AltiAdmin
The AltiAdmin administrator allows users to easily manage all switching, extension, workgroup, and messaging functions using intuitive windows that guide you through the configuration steps for each feature. AltiAdmin communications with the AltiGen phone system via TCP/IP, allowing you remotely manage your phone system from virtually anywhere.

Call Center Applications
AltiGen's call center solutions give your enterprise advanced Automatic Call Distribution (ACD) and Workgroup functionality. With dedicated Agent & Supervisor desktop clients, you have Advanced Call Routing, Call Recording, Call Reporting, Real Time Workgroup Statistics, and Supervisor Silent Monitoring & Barge-in capabilities.

Call Control Software for End Users
AltiGen's AltiView desktop software is included with every system and provides call control, voicemail management, extension settings management, and screen pops. AltiView is also the front-end client for our robust soft phone, which can turn your PC into a full featured VoIP telephone extension.

Call Control Software for Receptionists and Operators
AltiConsole is an easy to use, feature rich software application designed specifically to enable an operator attendant to handle a high volume of calls easily and effectively while maintaining personalized service. AltiGen's phone system software-based operator console interface has been optimized to support the common tasks of an operator attendant.

Call Recording
Every AltiGen VoIP phone system sold includes call recording on demand to voicemail for every extension. Our unique design makes it possible to automatically record individual or all calls without overpriced "bolt on"systems.

Conference Bridge with Scheduling Application
AltiGen's VoIP business phone systems also include support for a 30-port meet-me conference bridge with a convenient scheduling application that gives you the flexibility to arrange meet-me conference calls in advance.