Our Company:

From humble roots in the Voice Messaging industry in 1994, Monark Voice & Data, Inc. entered the 21st Century firmly established as a provider of business communications services and technology. Our emphasis is on voice and rightly so. Voice communication accounts for 70 percent of contact with customers, and buying decisions are often sealed — or lost — within the first 30 seconds of that contact.

Founded and guided by President and CEO Derrick Wainwright, Monark has evolved into a remarkably successful business as well as a respected peer in the business circle that represents our partners and customers.

Monark Voice & Data, Inc.  provides stand alone and integrated voice and data computer telephony solutions tailored to the way your business actually works — not on generic, theoretical models unrelated to your environment. We focus on small and medium business and professional offices.                                         

Our products and services include:

•  Telephone Systems

• Voice over IP (VoIP) Solutions

• Voice Recognition & Voice Activated Phone Assistants that include voice activated IVR and database lookup systems

• Contact and Call Center platforms and solutions that include Call Monitoring & Voice Logging Systems

• Call Detail Reporting (CDR) Solutions for Call Centers and Businesses

• Unified Messaging Systems that include Fax Servers

• Customer Relationship Management (CRM) software including Microsoft CRM integration.

We provide proven business technology solutions matched to your business needs. Improve customer acquisition and retention. Generate revenue. Grow and expand. Operate more efficiently and more profitably.

Talk to us about Monark services that will help satisfy your customers' expectations, including web solutions that reach out to your clients and integrated voice and data solutions that assist with call completion.  

Our Mission Statement:

(Our Vision)

We seek to be a respected provider of communication systems and services for our clients and an industry leader through innovation, excellence and growth.

We have offices in Chattanooga, Tenn., and in Acworth, Ga., convenient to the North Metro Area of Atlanta. Our customers can be found throughout the Southeast, and they are all serviced by Monark as well as our service partners who share the same core values. Monark continues to succeed and grow only because of the success of our customers.

Our Customers trust us and we will continue to earn this trust by never over-selling expectations with regard to our products and services.  We will not waver from our focus on providing all our customers complete satisfaction. We do not need to say we will go the extra mile or weather any inconvenience because, quite simply, we will meet every customer need, regardless. Our customers are the hub of our circle of business because without our customers we have no business. They are our partners and friends in a mutual long-term relationship. They are driving us on a journey of excitement, growth and reward.

We value our employees and Service Partners as individuals. Without them we will have no customers.  They are the spokes in our circle of business. We will provide them with opportunities for personal growth and financial reward. They are well-trained and experts in their professions, and we will endeavor to ensure that their contribution is reflected in their compensation.

Our Business Partners and Vendors are the engine in our circle of business. Without them we will not be able to provide our customers with the business technology solutions that helps drive their businesses. We treat our Business Partners with respect, and we honor our commitments – On Time, Every Time.

We will be responsible citizens in the communities where we work. We will continually strive to give back to the community some of the rewards we receive.

We are successful and proud of Monark. We enjoy what we do and the relationships we build in our ‘Circle of Business.'

Our Core Values:

Our Value
 Statement:

“We are not hardware vendors. We are Communication Solution Providers. Selling hardware, particularly a phone system, is just that – Selling. It may generate an immediate return for the vendor. The sale, however, could have significant, adverse, long-term, operational impact for the buyer. We don’t sell in the traditional way and we don’t offer canned solutions.

You are the expert in your industry. You know the drivers of your business and the needs and wants of your customers. You know the obstacles that interfere with your vision. We are experts in business processes and customer value management. We use proven business technology to give you a competitive advantage, to drive your revenues and to improve operational efficiency and profitability.



We start from a CEO-to-CEO and MIS-to-MIS perspective to understand your needs and your vision. We listen carefully and ask a lot of questions. We find out who you are, what you are doing and where you are going. We take your core values and perspective and incorporate them through both our companies to be able offer you a communications solution configured and adapted to meet current and future needs. We want you to make your decisions on your own terms and in your own way. Monark sells telephony solutions for the way YOU work. It’s Communication Solutions … Your Way.

We believe in ‘Relationship’ selling. Our mission is not to close individual sales. We don’t just seek customer acquit ions. We seek to develop long-term and mutually beneficial relationships with our customers. Customer retention is our key strategy. We do not oversell our product offerings. We set and establish expectations so you know exactly what you will be getting and why.

If there is no match for you with our products and services or we cannot jointly develop that certain empathy we are not embarrassed. We will tell you so and will advise you of the best alternate solution to meet your need. Why? Because in addition to ROI we add another business ratio – ROR (Return on Relationships).

We make no apology for a business philosophy that some believe could limit our size and impede our future growth. We are proud that our growth to date has been 100 percent based on referrals from our existing customers and principals. Like you, we know that without our customers we have no business.”

Derrick P Wainwright – President/CEO Monark Voice & Data, Inc.