Altigen Technical Support - Monark Voice & Data Systems
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Altigen Technical Support - ALTI-CARE

Monark Alti-Care Maintenance and Support Plans

 Alti-Care Gold Support Plan Alti-Care Platinum Support Plan

Keep your system running with a Monark Alti-Care Support and Maintenance Plan

Monark Alti-Care Plans are based on the number of installed licenses on your Altigen Phone System.

To properly prepare a quote for you we need to ask a few questions about your system. Please be as detailed as possible. In the future when requesting support you will not need to enter this information again as we will keep your system information on file.

If you do know the answers to some of these questions please select "Unknown" or put N/A in the request field. It may be necessary to perform a remote system assessment if you do not know your system information. Please be aware that there may be a charge to obtain this information.
Name

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Your Title
Company
Address 1
Address 2
City
State
Zip
Phone
Fax
Bus. Type    
Employees
Email    
Which support plan are you interested in? (Which plan is right for me?)
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Do you have experienced IT staff?		 YesNo 
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 Do you currently have an Altigen Dealer?		 Yes No

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 Why do you want to change your current dealer?

System Information (Part 2)
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What is the Altigen Chassis Type?

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 What is the Serial/BTOS# of your Altigen System?

  

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 What version of Microsoft Windows OS is installed? Right click My Computer>Properties>General Tab - System

  

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 What type of CPU/Speed and RAM is installed in the system? Right click My Computer > Properties > General Tab- Computer

 

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What version of AltiWare is installed on the system? Altiadmin>Help>About AltiWare
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What update version have you installed for Altiware?

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 How many Station Licenses are installed on the system? Altiadmin > Help > About AltiWare > License Information


List type and installed quantity of all other licenses on system? Altiadmin>Help>About AltiWare>License Information

 

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 How many boards/type of boards installed on the system? Altiadmin>View>Board View

 
* Items in red are required fields.