Monark Alti-Care Maintenance and Support Plans

Keep your system running with a Monark Alti-Care Support and Maintenance Plan

Monark's Alti-Care Technical Support & Maintenance plans are flexible and  designed to leverage the capabilities of your IT Department. Together with Your IT staff we will keep your Altigen phone system in full working order.
 
To learn more and obtain a quotation for an Altigen Support Plan please complete a pre-registration form and select the Alti-Care Support Plan that you are interested in to keep your Altigen phone system in full working order. Our technical support and maintenance plans are flexible and designed to leverage the existing capabilities of your IT department.
 
Alti-care is based on the number of installed licenses on your current system.
 
Every user extension on your system needs a valid subscription plan. Subscription plans allow the activation of a user extension and provide technical support.

Support Plans	Support Packs	Silver	Gold	Platinum
Alti-Care Knowledge Base Access	N/A
Downloadable System Documentation	N/A
Alti-Care File Access for System Updates and Releases	N/A
Remote Diagnosis & Support	Per Incident
Online Support Request	Per Incident
Phone Support (Normal business hrs)	Per Incident
Phone Support (After hours critical issues only)	Per Incident	Std less 25%
Phone Support (Holidays critical issues only)	N/A	Std less 25%	Std less 30%
On Site Support (Travel fees not included)	Std Hourly Rate	Std less 7.5%	Std less 15%	Std less 17.5%
Alti-Care Discount for Altigen Hardware & Software	N/A	3%	5%	7.5%